Privacy Policy
Last updated: March 17, 2026
Introduction
At 99Country, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visa services, website, and mobile applications.
We understand the sensitive nature of the personal information required for visa applications and document processing, and we implement industry-standard security measures to protect your data.
1. Information We Collect
1.1 Personal Information
We collect the following personal information:
- Full name, date of birth, and nationality
- Contact information (email, phone number, address)
- Passport details (number, issue/expiry dates, issuing country)
- Travel information (destination, purpose, dates)
- Employment and financial information
- Family and relationship details (for family visas)
- Biometric data (photographs, fingerprints when required)
1.2 Documents and Files
- Passport scans and photographs
- Educational certificates and transcripts
- Employment letters and financial statements
- Medical reports and insurance documents
- Property documents and bank statements
- Marriage certificates and family documents
1.3 Technical Information
- IP address and device information
- Browser type and version
- Operating system and device identifiers
- Website usage data and analytics
- Cookies and tracking technologies
2. How We Use Your Information
We use your personal information for the following purposes:
- Visa Processing: To prepare and submit visa applications on your behalf
- Document Attestation: To authenticate and attest your documents
- Communication: To update you on application status and requirements
- Customer Support: To provide assistance and answer your queries
- Service Improvement: To enhance our services and user experience
- Legal Compliance: To comply with legal obligations and regulations
- Fraud Prevention: To detect and prevent fraudulent activities
- Marketing: To send relevant updates about our services (with consent)
3. Information Sharing and Disclosure
3.1 Authorized Sharing
We share your information with:
- Embassy/Consulates: To submit visa applications and supporting documents
- Government Authorities: For document attestation and verification
- Authorized Partners: VFS Global, BLS International, and other official visa centers
- Service Providers: Payment processors, courier services, and technology providers
- Legal Authorities: When required by law or legal process
3.2 Data Protection Measures
When sharing your information, we ensure:
- Minimum necessary information is shared
- Recipients are bound by confidentiality agreements
- Secure transmission methods are used
- Access is logged and monitored
4. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Secure cloud storage with AWS/Azure
- Regular security audits and penetration testing
- Multi-factor authentication
- Automated backup systems
Administrative Safeguards
- Employee background verification
- Regular security training
- Access control and monitoring
- Incident response procedures
- Data retention policies
- Third-party security assessments
5. Data Retention
We retain your personal information for the following periods:
- Active Applications: Until visa processing is complete
- Completed Applications: 7 years for legal and audit purposes
- Marketing Communications: Until you unsubscribe or withdraw consent
- Technical Data: 2 years for analytics and service improvement
- Payment Information: As required by financial regulations
After the retention period, we securely delete or anonymize your personal information unless longer retention is required by law.
6. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal data
- Portability: Transfer your data to another service
- Restriction: Limit how we process your data
- Objection: Object to certain processing activities
- Consent Withdrawal: Withdraw consent at any time
- Complaint: File complaints with data protection authorities
To exercise these rights, please contact us at privacy@99country.com. We will respond within 30 days of receiving your request.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Improve security and prevent fraud
- Enable social media features
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality and your user experience.
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own, including India, the United States, and European Union countries. These transfers are necessary for:
- Visa application processing at embassies and consulates
- Document attestation by foreign authorities
- Technical support and data storage services
- Compliance with international regulations
We ensure adequate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
For visa applications involving minors, we require parental consent and may collect information about the child as necessary for visa processing.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our services after such notifications constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer
Email: privacy@99country.com
Phone: +91-80-1234-5678
Response Time: Within 48 hours
Mailing Address
99Country Visa Services
Data Protection Officer
Bangalore, Karnataka, India
Data Protection Compliance
We are committed to compliance with GDPR, CCPA, and Indian data protection laws. Our DPO is available to address any privacy concerns or data protection inquiries.